Privacy information

Who we are: The Smart Tradesman is a trading name of [ADD SOLE TRADER LEGAL NAME], with a business address for contact and legal notices at [ADD BUSINESS SERVICE ADDRESS]. Email: estimating@thesmarttradesman.co.uk.

What we collect

When you submit the enquiry form, Netlify processes and stores your name, email address, customer type (homeowner, trade professional or other), service requested, optional project location, project description and confirmation that you read this notice. We access enquiries through our Netlify account and may receive an email notification. Please do not include sensitive personal details in your initial message. Plans or drawings are only supplied separately when an appropriate method is agreed.

How we use it

We use enquiry information to respond, identify the applicable homeowner or business terms, discuss requirements, provide service fee quotations and, where agreed, deliver estimating services. The legal basis is generally taking steps you request before entering a contract and/or legitimate interests in responding to business enquiries. Where necessary, information is also processed for legal and record-keeping obligations.

Who handles your email

Netlify hosts this website and stores submitted enquiries. We may configure Netlify to email submission notifications to our dedicated Outlook inbox, operated by Microsoft. Our domain email is forwarded via Fasthosts. These providers process relevant data to deliver their services and may process data outside the UK under appropriate arrangements. If future estimating tools handle drawings, we will review their security and data-processing terms before use.

Website hosting and cookies

This static website does not deliberately set advertising or analytics cookies and contains no embedded tracking pixels. Netlify may process connection data (including IP addresses) and anti-spam information to deliver and protect the website and process form submissions.

How long we keep information

Initial enquiries and related submission records will be reviewed and deleted when no longer needed for responding, administering our business or meeting legal requirements. [CONFIRM SPECIFIC RETENTION PERIODS, BACKUPS AND DELETION PROCEDURE BEFORE PUBLIC CUSTOMER USE.]

Your rights

Depending on the circumstances, UK data-protection law gives you rights to access, correct or delete personal information, object to certain uses, or raise a concern. Contact us using the email above. You can also complain to the Information Commissioner's Office.

Confidential drawings

Please do not send highly sensitive information that is unnecessary for an initial enquiry. We will agree an appropriate method for handling confidential project information before starting a job.